Refund and Returns Policy-Zayon Classic
Last Updated: June 2026
At Zayon Classic, customer satisfaction is important to us. Please read our Refund, Returns & Warranty Policy carefully before placing an order.
Return & Exchange Eligibility
Customers may request a replacement or exchange if:
* The wrong product is delivered.
* The product arrives damaged.
* The product has a manufacturing defect.
Important Notice
Customers are requested to check the product at the time of delivery. Any issue related to damage, defects, or incorrect products must be reported within 3 days of receiving the parcel.
Return Request Time
* Any issue must be reported within 3 days of receiving the product.
* Customers may be asked to provide photos or videos as proof when reporting an issue.
Non-Returnable Conditions
Returns, exchanges, or refunds will not be accepted if:
* The product has been used or worn.
* The customer changes their mind after purchase.
* The product is damaged due to misuse, negligence, or improper handling.
* The return request is made after the allowed period.
Refund Policy
* Approved refunds will be processed within 7 business days.
* Delivery and courier charges are non-refundable.
* Refunds will be issued through the original payment method or another mutually agreed method.
Warranty Policy
All watches purchased from Zayon Classic include:
✅ 1 Year Service Warranty
✅ 6 Months Machine Warranty
Warranty Coverage
The warranty covers manufacturing defects and machine-related problems under normal usage conditions.
Warranty Exclusions
The warranty does not cover:
* Physical damage caused by drops, impacts, or accidents.
* Water or moisture damage.
* Glass damage or scratches.
* Strap damage or normal wear and tear.
* Battery replacement due to normal usage.
* Damage caused by misuse, negligence, or unauthorized repairs.
Warranty Claim Process
* Customers must provide order information when requesting warranty service.
* The product will be inspected before warranty approval.
* Warranty service will be provided only after verification of the issue.
* Courier charges for sending and receiving products for warranty service may be borne by the customer.
Contact Information
Business Name: Zayon Classic
Website: Zayonbd.com
Email: zayonbd01@gmail.com
By purchasing from Zayon Classic, you agree to this Refund, Returns & Warranty Policy.